Which human skills will come the fore as artificial intelligence advances? It’s a question that comes up time and again. This report is designed to answer it. Organized into six chapters, we build on the ten reports Citi has published in the last decade on how technology, including AI, will impact the future of work. Each chapter offers solutions to problems that lie ahead for the Future of Work.
Problem 1 – AI will continue to advance, surpassing humans in many tasks.
Solution – We need greater emphasis on the areas in which humans will maintain competitive advantage versus AI. If you already know how AI will surpass us, save yourself some time and skip Chapter 1.
Problem 2 – Most people don’t know what the Durable Human Skills of the future will be.
Solution – We ask 28 experts about future skills. Their thoughts, with thanks to our interviewees, are presented in Chapter 2. A summary is also included in Chapter 3.
Problem 3 – How do we prepare for these essential human skills?
Solution – We summarize the expert views on how companies, education and policy can help in Chapter 3, concluding change is needed now.
Problem 4 – How do we better measure the Durable Human Skills that will increasingly be important?
Solution – We are over-emphasizing the measurement of areas in which AI will surpass us and Chapter 4 concludes that we need to get better at credentialing Durable Human Skills.
Problem 5 – How do we then better share Durable Human Skill credentials?
Solution – Chapter 5 highlights that verified and interoperable Skill Wallets will grow to save time and money for individuals and companies. They are likely to become a new norm.
Problem 6 – Everyone knows that upskilling and reskilling are a big part of the answer to how humans adapt to AI, but so far this is rhetoric and is not happening.
Solution – We see a trend change in Learning & Development driven by AI training, investment in Durable Human Skill training, coaching and psychological testing.
We believe this report will be of interest to employers, educationalists, policy makers, employees, students and parents. Increased awareness and debate is however only part of the story. As many experts in Chapter 2 note, we need action
and execution.
AI is not waiting for anyone. The race between AI’s progress and human’s ability to adapt has already started.